


Until today ,organizations found different ways to to delegate permissions to service desk with help of PowerShell scripts and others to reset MFA for users but now ,we don't need any custom solution. Since the Global administrator accounts are very limited (recommended not to have more than 2-3) per tenant ,it would be difficult for GA’s to be available all the time to reset MFA for end-users. Until today ,if user want to reconfigure their MFA for several reasons ,service desk or user will reach out to Global admin who can only reset the MFA for user. There are many users voice requests and also questions in different forums ,asking for ‘How to reset MFA’ ‘how to delete permissions for managing MFA’ ‘allow service desk to reset MFA ’.
